Terms of Service

01

Acceptance of terms

By accessing or using any service provided by Hostethics ("we", "us", "our"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all hosting, domain registration, and related services.

02

Services

Hostethics provides web hosting, VPS, cloud, dedicated servers, WordPress hosting, and domain registration services. Service specifications are described on the relevant product pages. We reserve the right to modify services with reasonable notice, provided material changes to your subscription are communicated at least 30 days in advance.

03

Account registration

To use our services you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old or the legal age of majority in your jurisdiction.

04

Fees and billing

Fees are billed in advance in the currency stated at checkout (default GBP). Renewal pricing is shown transparently at signup and will not change without at least 30 days' notice. You authorise us to charge your chosen payment method automatically for renewals unless auto-renewal is disabled. Late payments may result in service suspension after 7 days and termination after 30 days.

05

Money-back guarantee

Shared, VPS, Cloud and WordPress hosting plans include a 30-day money-back guarantee from initial signup. Dedicated servers, domain registrations, SSL certificates, and setup fees are non-refundable. See our Refund Policy for full details.

06

Acceptable use

You agree to use our services only for lawful purposes and in accordance with our Acceptable Use Policy. Prohibited activities include but are not limited to: spam, phishing, malware distribution, copyright infringement, cryptomining without prior approval, and any activity violating UK or EU law.

07

Suspension and termination

We may suspend or terminate your account for material breach of these terms, non-payment, or activities threatening our infrastructure or other customers. In cases of clear illegal activity we may suspend immediately without notice. Otherwise we will provide reasonable notice and opportunity to cure.

08

Data ownership and backups

You retain all rights to your content and data hosted with us. We maintain daily backups but you remain responsible for maintaining your own independent backups. Upon termination, we retain your data for 14 days to allow recovery, after which it is permanently deleted.

09

Service level agreement

We commit to 99.9% monthly network and power uptime. If we fail to meet this, you receive automatic service credits per our SLA. Uptime measurement excludes scheduled maintenance (notified 72 hours in advance) and force-majeure events.

10

Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from these terms or our services is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or goodwill.

11

Indemnification

You agree to indemnify and hold harmless Hostethics from any claim arising out of your use of our services, your content, or your violation of these terms or any applicable law.

12

Changes to terms

We may update these terms from time to time. Material changes will be notified via email at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.

13

Governing law

These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts, without prejudice to your mandatory statutory rights as a consumer.

14

Contact

Questions about these terms may be sent to legal@hostethics.com.