Refund Policy

01

30-day money back guarantee

Shared, VPS, Cloud, and WordPress hosting plans include a 30-day money-back guarantee. If you are not satisfied within the first 30 days of your initial signup, contact us for a full refund of the plan fee (excluding domain registration fees and add-ons as listed below).

02

What is refundable

Refundable within 30 days: base hosting plan fees (Shared, VPS, Cloud, WordPress). Non-refundable: domain registration fees (paid to the registry), SSL certificate fees (paid to certificate authority), setup / installation fees explicitly marked non-refundable at checkout, dedicated server plans (30-day trial available on request), any add-ons consumed (e.g. dedicated IPs, managed services delivered).

03

How to request a refund

Open a ticket in your client area with the subject "Refund request" and include your invoice number. Refunds are typically processed within 5 business days back to your original payment method. Bank transfers can take up to 10 business days to appear.

04

After the 30-day window

After the 30-day guarantee period, hosting plans are non-refundable. However, if you cancel mid-billing-period, we will pro-rate any remaining value as account credit that can be used for future services or add-ons.

05

Domain registrations

Once a domain is registered, the fee is paid to the domain registry and is non-refundable regardless of when you cancel. You retain full ownership of the domain for the paid registration period even if you cancel other services.

06

Chargebacks

Please contact us before initiating a payment chargeback — we are almost always able to resolve issues faster than your bank. Unjustified chargebacks may result in permanent suspension of your account.

07

Fraudulent signups

Refunds are not issued for accounts terminated for violation of our Acceptable Use Policy, fraud, or non-payment.

08

Currency and taxes

Refunds are issued in the original currency of purchase. VAT paid on refunded services will also be refunded where applicable.

09

Questions

Any questions about refunds can be sent to billing@hostethics.com.